(ICAITTW011B)
Participate in a Team and Individually to achieve Organization Goals
Training Providers
Description
This unit expresses competency required to work individually and with others in an organisation
Elements of Competency and Performance Criteria
National Code
Element Name
ICAITTW011B/01
Establish own work schedule
· Work to be completed is identified.
· Work is prioritised according to organization guidelines.
· Urgent requests are prioritised and acted on according to organizational guidelines.
ICAITTW011B/02
Participate in team structure
· Members and roles of team are identified.
· Tasks and goals are identified and acted on.
· Assistance is sought from team members when necessary.
· Feedback is given and received to ensure organization goals are met.
Key Competencies
Key Competency
Examples of Application
PerformanceLevel
How can information be collected, analyzed and organized?
Examples of how the Key Competencies apply in this unit are not provided
1
How are ideas and information communicated within this competency?
Examples of how the Key Competencies apply in this unit are not provided
1
How are activities planned and organized?
Examples of how the Key Competencies apply in this unit are not provided
1
How are problem solving skills applied?
Examples of how the Key Competencies apply in this unit are not provided
2
How are mathematical ideas and techniques used?
Examples of how the Key Competencies apply in this unit are not provided
1
How is use of technology applied?
Examples of how the Key Competencies apply in this unit are not provided
1
How is team work used within this competency?
Examples of how the Key Competencies apply in this unit are not provided
1
Range Statement
Team members
Variables may include but are not limited to: peers, supervisors and other members of the organization; people from a range of social, cultural or ethnic backgrounds; autonomy and responsibility of the team; responsibility of team members; life of the team.
Organization
Variables may include but are not limited to: organisational charts and work-flow guides; time line for tasks and goals; critical ratings policy.
Tools and resources
For time management such as, diaries, personal organizers.
Leadership
Leadership styles of team leader.
Client User
May be a department with the organization or a third party and so the relation and ease of access will vary.
Documentation and Reporting
Audit trails, naming standards, version control.
OH and S Standards
As per company, statutory and vendor requirements. Ergonomic and environmental factors must be considered during the demonstration of this competency.
Organizational Standards
May be based upon formal, well documented methodologies or non-existent. For training delivery purposes best practice examples from industry will be used.
Evidence Guide
Underpinning knowledge of
· Principles of ethical work practice for example, when participating in teams.
· Roles and responsibilities of individual team members.
· General understanding of social and organizational systems for when participating in teams.
· Results orientated approaches, for example when establishing ones own work schedule.
· Organizational structure and Information Technology division structure so as to inform own and team work practices.
· General organizational strategic direction and values soas to inform own and team work practices.
· General work team processes and group dynamics for example, when participating in teams.
Underpinning skills in
· Decision making between a limited range of options, for example, when prioritizing work according to organization guidelines.
· Assertiveness, for example, when identifying team roles.
· Questioning and active listening are employed, for example, when giving and receiving feedback.
· General customer Service, for example, when processing urgent according to organizational guidelines.
· Time management for self management purposes, for example, when prioritizing work according to organization guidelines.
· Basic planning skills.
· Problem solving techniques for known problems in routine processes, for example, when identifying and acting on tasks and goals.
· Literacy skills in relation to general workplace documentation.
Critical aspects of evidence
Assessment must confirm the ability to participate in a team or act individually to meet organization requirements and be able to respond to requests and priorities work schedule to meet organizational guidelines.
Interdependent assessment of units
The interdependence of units of competency for assessment will vary with the particular project or scenario. This unit has importance to a range of IT services and should therefore be assessed in a holistic manner with the technical/ support units.
Resources
Peers and supervisors for obtaining information on the extent and quality of the contribution made.
Consistency
Competence in this unit needs to be assessed using formative assessment to ensure consistency of performance in a range of contexts.
Context
Work is carried out under routine supervision. An individual demonstrating this Unit would be able to: demonstrate basic operational knowledge in a moderate range of areas; apply a defined range of skills; apply known solutions to a limited range of predictable problems; perform a range of tasks where choice between a limited range of options is required; assess and record information from varied sources; and take limited responsibility for ones own outputs in work and learning. This competency can be assessed in the workplace or in a simulated environment.
